When people see hate on the Net, they just say: "Well, what can I do about it?" And they move on. But the only way people can start to get rid of the hate is by taking some interest in the ways in which we, as human beings, can prevent hate from spreading.
A Vancouver Island high-school student
MNet’s 2001 survey "Young Canadians in a Wired World" showed that when young people came across a "hateful" Web site, more than a third (36 per cent) simply ignored it. If they received hateful e-mail messages, again more than three in ten did nothing—though a similar percentage told a friend, an adult, or the police. There is no reason to believe that adults’ rate of response is any higher.
Granted, it’s not always easy to tell whether hateful online content is actually illegal, rather than just offensive and annoying. Sometimes material can only properly be defined as illegal by the courts. Still, the courts can’t prosecute what they don’t know about—so public response is crucial.
If people want to do something about hate material they see on the Internet, there are several options:
Contact the Internet Service Provider
All over the world, Internet Service Providers (ISPs) are being forced to become more proactive about hate material on their servers. Most ISPs now have Acceptable Use Policies that clearly define the guidelines for using their services, as well as the penalties for violating those guidelines.
In Canada, most ISPs belong to the Canadian Association of Internet Providers (CAIP). CAIP’s Code of Conduct states that its members will not host illegal content, and will make a reasonable effort to investigate legitimate complaints about illegal content or network abuse—taking appropriate action, if needed. However, ISPs do not have the legal power to decide what material is illegal; and so most are reluctant to remove suspect content from their servers without official direction from a law enforcement agency.
Report online hate to the police
Some urban police departments now have a High-Tech Crime Unit to investigate online offences. If none exists, a complaint can be made to the local police. It’s advisable to attach a copy of the offending material to the letter of complaint.
File a complaint with the F.B.I.
Good for the records otherwise pretty useless unless threats of violence are made.
Check out "hate watch" Web sites
A number of sites exist to monitor and document illegal material on the Internet. Some notable examples are B’nai Brith League for Human Rights, which hosts a hate hotline; and the Simon Wiesenthal Center, which has identified thousands of offensive Web sites. Its CD entitledDigital Hate 2002 lists sites that promote antisocial and illegal activities ranging from hate music to suicide bombing. The Southern Poverty Law Center is another good resource.
Any hate found on a California Web site is now subject to new legislation—though hate encountered on other states sites must be dealt with differently. However, the U.S.-based Simon Wiesenthal Center and the Anti-Defamation League both recommend that surfers alert them to any online hate, so that they can try to get the offending material removed.
And since the active promotion of tolerance is one of the best responses to hate, check out the online pamphlet 101 Tools for Tolerance: Simple Ideas for Promoting Equity and Diversity, developed by the Web-based group Tolerance.org.
For more detailed information about the organizations mentioned here, as well as information on how to report online hate, see the links in the sidebar.
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